STUCK WITH A FAULTY COMPUTER MONITOR FROM BEST BUY - PART TWO

 

In a message dated 10/01/2012 2:55:25 A.M. Eastern Standard Time, customerservice@bestbuycanada.ca writes:

 

Dear Phylis Carter:

 

Thank you for contacting Best Buy Canada concerning your issue with the store. Your other option is to go online and file a store complaint or ask us to do so on your behalf. If you do file a store complaint the manager of the store should contact you within 24-48 hours.

 

We are sorry for any inconvenience that this may have caused you.

 

If you have any other questions or concerns please contact us again either by emailing or by calling 1-866-237-8289.

 

Sincerely,

 

Owena 58806
Best Buy Canada

 

In a message dated 10/01/2012 1:50:06 P.M. Eastern Standard Time, customerservice@bestbuycanada.ca writes:

 

Thank you for contacting Best Buy Canada and notifying us of your concerns. Please be assured that we will make every effort to provide you with a satisfactory resolution.

 

My name is Jennifer and I would be happy to assist you today.

 

To help us assist you, please respond back to us with the following information so that we are able to provide the store with complete details and your complete contact information:

 

**Store location:
**Date of Incident:
**Who you spoke with at the store:
Your Full Name: Phyllis Carter
**Your contact phone number:

 

If you would prefer that we pass on your feedback without having someone contact you, please note that, however we do ask that you still include a contact phone number as we require that to log the issue in the system we use for this type of escalation.
If you contact us in the future regarding this matter, please include the contact number provided so that we can access the information in our system.

 

Thank you for your patience in this matter.

 

If there is anything else we can help you with, please contact us again by emailing customerservice@bestbuycanada.ca or by calling 1-866-BEST-BUY (1-866-237-8289).

 

Thank you for contacting Best Buy Canada, we look forward to serving you in the future.

 

Sincerely,

 

Jennifer
Agent ID 65148
Best Buy Canada

 

--------------- Original message ---------------

 

From: Phyllis Carter
To: <customerservice@bestbuycanada.ca>
Subject: Re: Email from Best Buy - TO STEPHANIE 61592 FROM PHYLLIS CARTER
January 10, 2012

 

Yes, I would appreciate your help in filing a "store complaint". I want to make it clear that the people at the store were very gracious and helpful, but they made a serious mistake in selling a computer monitor that has so many problems without telling me. Clearly they did not make any effort to report to the client (me) the reason why the previous customer returned the monitor. The results of that carelessness have cost me dearly. I need them to help me get the monitor and my computer back to their store so I can get another monitor and be sure it will work with my computer. I am handicapped and not very strong and I can't do it alone. Have the manager send email if he/she can't get my phone line. It is a huge problem for me, but should only cost the store a little time to solve this problem.

 

Phyllis Carter

 

--------------- Original message ---------------

 

From: Phyllis Carter
To: <customerservice@bestbuycanada.ca>
Subject: Re: Email from Best Buy - TO STEPHANIE 61592 FROM PHYLLIS CARTER

January 10, 2012

 

Thank you for your prompt response, Jennifer,

 

I have one objective - To get this Samsung monitor back to the store and get a monitor that works properly with my computer which I bought at the same Best Buy store years ago. There is no problem with the computer. My previous monitor burned out according to the Geek Squad at the store, so I purchased this one.

 

I need Best Buy to get me and my computer and the monitor to the store and bring me home with the new equipment.

 

A little good will would go far in this case. I have already published my report on my blog and Facebook and I will be happy to report how Best Buy resolves the problem - when they do.

 

PHYLLIS CARTER'S JOURNAL -
http://phylliscartersjournal.blogspot.com/2012/01/very-unhappy-best-buy-customer_9457.html
Best Buy - store location - Fairview Shopping Centre, 6815 Trans Canada Highway, Pointe Claire, Montreal, Quebec. Telephone - Which they never answer - 514-782-2400.

 

Date of purchase - January 7, 2012

 

I was served by Emma at the Geek Squad desk

 

Phyllis Carter

 

As I have stated: The object is to get this monitor back to the store for an exchange and I need help to do that. I am not able to do it alone as I am handicapped.

 

Phyllis Carter

 

In a message dated 10/01/2012 2:47:36 P.M. Eastern Standard Time, customerservice@bestbuycanada.ca writes:

 

Dear Phyllis,

 

I do apologize for all of the hassle and inconvenience this has caused you.

 

Unfortunatly we cannot have anyone from the store to come and pick you up as we do not provide services like that. Would it be possible to have a friend or relative come and pick you up?

 

We do realize the circumstances you are in, but I can assure you our Geek Squad is highly educated and would be able to assist you at your home so you would not have to take the trip to the nearest store.

 

Unfortunatly on our end here we are not product specialists and are not trained on any specifications of your monitor so that is where our Geek Squad comes in, we do apologize that this may not be the best resolution for you.

 

We hope that our Geek Squad can assist you further in fixing your monitor, and we do appreciate your buisness greatly.

 

Thank you for your continuing patience on this matter.

 

Sincerely,
Stephanie 61592
Best Buy Canada

 

To Best Buy Canada

 

If I had anyone who could bring me to the store, I would do it. I can't do it on my own. So I am stuck with this faulty monitor that I do not want.
As I said, I will not have anyone come into my apartment.
I will wait to see what my readers have to say.
If Best Buy can't find a way to help a customer who is handicapped and has been misled into buying a faulty product, the public should know about it.

 

Phyllis Carter